If you have any concerns about the quality of our services, please let Rober Spicer know as soon as possible.
We would encourage you to discuss any concerns directly with him, at first by telephone or email. We can then arrange to meet to discuss your concerns. We would hope that the matter can be resolved and that you will be satisfied with the outcome.
If you feel that the concern has not been dealt with satisfactorily, you may wish to make a formal complaint.
Your formal letter of complaint should be addressed to Robert Spicer at the postal or email address below. You should state your name and address, the detail of the complaint, and how you would like it resolved.
Frederick Place Chambers
9 Frederick Place
Mr. Spicer will respond to your complaint within 21 days. The response will state the nature and scope of his investigation, his conclusion as to the complaint and, if he finds your complaint justified, his proposal for resolving it. All conversations and documents relating to the complaint will be treated as strictly confidential. A written record of any formal complaint will be kept.
If the Chambers’ complaints procedure is not able to deal with the problem, you may make a complaint to:
Bar Standards Board
Professional Conduct Department
289-293 High Holborn
London WC1V 7JZ
Tel: 020 7611 1444
Fax: 020 7831 9217
See also the Barristers’ Register: https://www.barstandardsboard.org.uk/regulatory-requirements/the-barristers’-register/?ProfileID=28130
You also have the right to complain to the Legal Ombudsman if your complaint is about the service provided by myself. The contact details for the Legal Ombudsman are as follows:
PO Box 6806
Wolverhampton WV1 9WJ
Tel: 0300 555 0333
See also decision data here: https://www.legalombudsman.org.uk/ombudsman-decision-data/
You should allow us eight weeks to resolve your complaint before you refer it to the Legal Ombudsman. You must contact the Ombudsman within twelve months from the date of the act or omission complained of.